7/06/2023
Healthwise Communications Team
Editor’s Note: At the 2023 HIMMS conference in Chicago, Healthwise’s Connie Feiler and Jillian Shotwell presented with Greg O’Neill, ChristianaCare’s Patient and Family Health Education Director. The talk was titled “Patient Education Partnerships With IT Are Crucial for Success,” and it shined a spotlight on the unsung heroes of health education: Health IT. If you missed it, read on to learn more about IT’s critical role.
If you work in IT at a healthcare organization, you might not think you have much to do with patient education. After all, you’re not the ones meeting with patients. But IT is critical for getting the right education into patients’ hands.
First, we have to talk about patient education governance. It’s a strategy—and a team—with the authority to make decisions about an organization’s patient education. The IT team must be part of the patient education governance group. Here’s why: Not only does IT help all the systems at an organization run properly and work together, but IT teams also have a unique perspective on patient education vendors and systems.
Here's how IT teams can help with patient education governance:
ChristianaCare, a regional healthcare system in Delaware, proves the importance of partnering with IT on patient education. ChristianaCare started with eight different education vendors, caregiver confusion around education, and poor collaboration with IT. They describe it as a time when education was just an afterthought. But after taking a more intentional approach to patient education, the results speak for themselves.
After forming a governance group—which includes IT—they now have centralized, intentional decision-making around their patient education and a five-year strategic plan. The governance group has direct vendor contract control, and they narrowed down education vendors to two quality options that are used enterprise-wide. The group also worked to ensure education is easily accessible in clinical workflows. And they’ve seen measurable improvement:
ChristianaCare’s experience proves that by working on a patient governance plan that includes IT, organizations can improve interoperability, streamline clinical workflows, and use analytics to gain a better understanding of patient experience and knowledge to guide education efforts.
Finally, if your organization wants to discover how education makes a difference by tracking data and using analytics, working with your IT department is crucial. Three organizations have recently partnered with their IT groups and Healthwise’s Quality Improvement and Outcomes Research team to do exactly that.
The first is Parkview Health, a large hospital system in the Midwest. They wanted to see if offering multimedia patient education at bedside would improve their HCAHPS scores, which factor into healthcare quality measures. Parkview worked with their IT team to roll out tablets loaded with educational videos for inpatient beds at two hospital sites. Then Parkview’s IT team collaborated with Healthwise to gather and crunch the data. They compared before-and-after HCAHPS and survey scores and found their HCAHPS scores had improved.
Two more examples come from UNC Health and Alberta Health Services. At both healthcare systems, departments wanted to be able to efficiently track education usage and how it affects health outcomes. To make sure departments can access the data themselves, the IT teams at each organization worked with Healthwise to set up systems that make the information available to departmental leads. These systems give departments the autonomy and knowledge they need to choose the most effective and relevant health education for their patients.
Although these projects may seem straightforward, setting them up is complicated. And again, IT came through to make the projects possible. They were able to identify the correct data fields to pull from within EMRs, join education data with tracking metrics from different sources, and prioritize the outcomes project to ensure they actually happened. Their IT teams’ efforts show what happens when you have a collaborative team of IT and clinical professionals, the data you need, and a well-scoped quality project to pursue.
So, there you have it. IT is key to successfully implementing patient education at any organization, and also key to measuring how well the education works.
Are you looking to improve or implement patient education governance at your institution? Healthwise is helping organizations like yours to do just that. If you’re a Healthwise client and would like to set up a free consultation with Connie, reach out to your account manager. To learn more about Healthwise health education, contact us.
If you’re interested in seeing this talk live, it will be shared at the Health Care Education Association conference in September.