Healthwise Patient Education Team
Editor’s Note: Controlling costs and increasing revenue are crucial keys to meeting fiscal goals and providing quality care. In this blog series, we’ll look at how patient education can help lower readmissions, reduce ED overutilization, and generate revenue. In this post you’ll learn new ways to satisfy your patients.
Why does patient satisfaction matter? It’s more apparent than ever that keeping patients satisfied is a major key to fiscal stability for health systems, hospitals, and provider groups.
Patients who are more satisfied are more likely to adhere to treatment plans and maintain their relationships with their healthcare providers. Studies also show that patient satisfaction can have profound effects on an organization’s financial health—dissatisfied patients are less likely to pay their bills on time, are less loyal, and are less likely to recommend you to a friend or family member.
The secret: Patient education
A recent study conducted by The Cleveland Clinic revealed what matters most to patients. Listed at the top: being treated with respect and receiving information from staff. Using patient education during your interactions with patients helps you give them what they say is most important.
Every interaction you have with a patient is an opportunity to raise the level of satisfaction they feel. When you build compassionate, respectful, collaborative relationships with your patients, you’re also working toward better financial stability for your business.
3 ways to use patient education to create satisfying experiences
Want to know more?
Read our eBrief, Generating Revenue and Controlling Costs—The Hidden Talents of Patient Education, for more information on how patient education can help you keep patients satisfied and meet your critical fiscal goals.